• Customer Center
• Order issues

I received a damaged product

We deeply regret the inconvenience.

Contact the Seller corresponding through its user-area-contact orders in case of a product supplied by Carethy please contact our Customer Care.

You need to send a photo file in which the breakage of the product or products received is displayed:

- Photo of the status of the affected materials
- Box photo sticker including the carrier

Upon receipt of this information, they will contact you to resolve the case.